Netspend: First of all. there was no way to get human on...

A Netspend customer review by GetHuman user ~dorischpm from October 31st, 2017

Background on ~dorischpm's case

GetHuman: ~dorischpm - can you tell our other Netspend customers when your case took place?
~dorischpm: Yup. It was middle of the night, on October 30th.
GetHuman: Did you reach out to Netspend, and if so, how?
~dorischpm: I used the 866-387-7363 number I found for on the GetHuman Netspend customer phone number page I was on: Netspend Customer Service Phone Number
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows ~dorischpm a list of common Netspend problems)
~dorischpm: "Setup an account" was why I was trying to call.

~dorischpm's review of Netspend customer service

GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dorischpm: First of all. there was no way to get human on this experience. They completely locked me out. First of all, I followed the menu by giving the info that they wanted, then I pressed **, for "lost or stolen card - or never having received card" because I haven't received the card yet. They gave me directions by going to the website.And then about not getting the card they never mentioned at all. I had at first gone to the website and was having a nice back and forth conversation with them by email. They told me to go to the phone number and find out about the card that way. And by the way, when I was on the phone and having pressed ** for "lost or stolen card" found out that there was no way for me to find out about a card that was never sent to me.I pressed ** in whatever place that I could and found that it was not valid. These people did a fine job of making me run around and and I never did get any answers. When I used to call them (even last week) I could finally get to a plac
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
~dorischpm: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dorischpm: I'd give them a three out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
~dorischpm: For that I would say two out of five.
GetHuman: And finally- any advice for other Netspend customers?
~dorischpm: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dorischpm taken from his Netspend customer service problem that occurred on October 30th, 2017.

Netspend

3.11 of 5 stars | 115 reviews

~dorischpm's Netspend Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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