Netspend: I had no wait time over * minute and the person...

A Netspend customer review by GetHuman user ~tylerross80 from November 15th, 2017

Background on ~tylerross80's case

GetHuman: ~tylerross80 - can you tell our other Netspend customers when your case took place?
~tylerross80: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Netspend, and if so, how?
~tylerross80: I used the 866-387-7363 number I found for on the GetHuman Netspend customer phone number page I was on: Netspend Customer Service Phone Number
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows ~tylerross80 a list of common Netspend problems)
~tylerross80: "Account Access" was why I was trying to call.

~tylerross80's review of Netspend customer service

GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tylerross80: I had no wait time over * minute and the person I spole with was very quick and helpful this was a very good experience for me which is a rare thing anywhere else I've ever had to call for whatever issues always pop up for me so I have to share and say awesome quick and fixed my issue within * minutes. Bravo there is someone out there that can do their job and you can understand what they were saying clearly! Cant ask for better than that! Thank you!!!
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
~tylerross80: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tylerross80: I'd give them a four out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
~tylerross80: For that I would say one out of five.
GetHuman: And finally- any advice for other Netspend customers?
~tylerross80: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tylerross80 taken from his Netspend customer service problem that occurred on November 13th, 2017.


3.11 of 5 stars | 115 reviews

~tylerross80's Netspend Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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