Netspend: I waited on hold less then * minute she picked...

A Netspend customer review by GetHuman user ~Larissa L from November 16th, 2017

Background on ~Larissa L's case

GetHuman: ~Larissa L - can you tell our other Netspend customers when your case took place?
~Larissa L: Yup. It was evening, on November 9th.
GetHuman: Did you reach out to Netspend, and if so, how?
~Larissa L: I used the 866-387-7363 number I found for on the GetHuman Netspend customer phone number page I was on: Netspend Customer Service Phone Number
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows ~Larissa L a list of common Netspend problems)
~Larissa L: "Lower my rate" was why I was trying to call.

~Larissa L's review of Netspend customer service

GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Larissa L: I waited on hold less then * minute she picked right up and although she really didn't answer my question the way I was asking at least they did pick up after I had to call * other numbers this one was by FAR the ONLY one that someone picked up on.
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
~Larissa L: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Larissa L: I'd give them a three out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
~Larissa L: For that I would say four out of five.
GetHuman: And finally- any advice for other Netspend customers?
~Larissa L: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Larissa L taken from his Netspend customer service problem that occurred on November 9th, 2017.

Netspend

3.11 of 5 stars | 115 reviews

~Larissa L's Netspend Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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