Netspend: THE GOVERMENT ASKED ALL RETIRIES TO CHOOSE SOME...
A Netspend customer review by GetHuman user ~Robert Vialpando from November 16th, 2017
Background on ~Robert Vialpando's case
GetHuman: ~Robert Vialpando - can you tell our other Netspend customers when your case took place?
~Robert Vialpando: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Netspend, and if so, how?
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows ~Robert Vialpando a list of common Netspend problems)
~Robert Vialpando: "Lower my rate" was why I was trying to call.
~Robert Vialpando's review of Netspend customer service
GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robert Vialpando: THE GOVERMENT ASKED ALL RETIRIES TO CHOOSE SOME FORM OF DEPOIST FOR OUR CHECK AND I ELECTED TO USE YOUR COMPANY FOR MY WIFE AND MYSELF. WE ENROLLED BUT MY WIFE WAS NEVER *ASKED THOSE * STUPID QUESTIONS IN THE BEGINNING AND I WENT TO PULL MONEY OUT OUR *ACCOUNT AND WAS TOLD THEIR WAS BLOCK ON MY ACCOUNT. MY WIFE WAS ABLE TO ANSWER THOSE **STUPID QUESTION AND WE WERE UNABLE TO USE THE CARD. MY LANDLORD DOES CARE ABOUT THOSE** STUPID QUESTIONS ALL HE WANT IS HIS RENT.
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
~Robert Vialpando: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robert Vialpando: I'd give them a five out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
~Robert Vialpando: For that I would say three out of five.
GetHuman: And finally- any advice for other Netspend customers?
~Robert Vialpando: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robert Vialpando taken from his Netspend customer service problem that occurred on November 14th, 2017.