Netspend: This company lies to their customers and hides...
A Netspend customer review by GetHuman user ~Netspend-Customer from November 1st, 2017
Background on ~Netspend-Customer's case
GetHuman: ~Netspend-Customer - can you tell our other Netspend customers when your case took place?
~Netspend-Customer: Yes. It was afternoon, on October 29th.
GetHuman: Did you reach out to Netspend, and if so, how?
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows ~Netspend-Customer a list of common Netspend problems)
~Netspend-Customer: "Question" was why I was trying to call.
~Netspend-Customer's review of Netspend customer service
GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Netspend-Customer: This company lies to their customers and hides VERY well. They refuse to give you information on their company. Their call centers are clearly over seas, but they lie and say they are in Austin, TX. But refuse to give an address, phone number, or anything.**Be VERY careful with this company, and ANY company that lies to you about where they are located and who has access to your personal financial information.**This can very easily lead to identity theft and fraud.**You have a right to know who has access to your personal information.
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
~Netspend-Customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Netspend-Customer: I'd give them a three out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
~Netspend-Customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Netspend customers?
~Netspend-Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Netspend-Customer taken from his Netspend customer service problem that occurred on October 29th, 2017.