Netspend: This is the most rediculous thing I've ever had...
A Netspend customer review by GetHuman user ~Sundman82 from November 25th, 2017
Background on ~Sundman82's case
GetHuman: ~Sundman82 - can you tell our other Netspend customers when your case took place?
~Sundman82: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to Netspend, and if so, how?
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows ~Sundman82 a list of common Netspend problems)
~Sundman82: "Setup an account" was why I was trying to call.
~Sundman82's review of Netspend customer service
GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sundman82: This is the most rediculous thing I've ever had to do... I've been on the phone with a compute for * hours and every Time they call me back they hang up.. Absolutely terrible customer service. I've called visa and all they told me I could do was to keep calling. At this point I just want my money back. And I tried online but it won't even allow me to activate my card unless I call them
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
~Sundman82: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sundman82: I'd give them a five out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
~Sundman82: For that I would say three out of five.
GetHuman: And finally- any advice for other Netspend customers?
~Sundman82: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sundman82 taken from his Netspend customer service problem that occurred on November 19th, 2017.