To tell you all honestly, I work for netspend a...

A Netspend customer review by GetHuman user ~Chris from November 13th, 2017

Background on ~Chris's case

GetHuman: ~Chris - can you tell our other Netspend customers when your case took place?
~Chris: Yup. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Netspend, and if so, how?
~Chris: I used the 866-387-7363 number I found for on the GetHuman Netspend customer phone number page I was on: Netspend Customer Service Phone Number
GetHuman: And which of these common Netspend customer issues best describes the reason you wanted to talk to them?
(Shows ~Chris a list of common Netspend problems)
~Chris: "Question" was why I was trying to call.

~Chris's review of Netspend customer service

GetHuman: So how would you sum up your experience for GetHuman's Netspend customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chris: To tell you all honestly, I work for netspend as a customer service rep, we know about the complaints about our IVR, we have tried many times to have the client upgrade the system, but to no avail, I personally apologize for the inconvenience that most card users experience when they speak to us, asking mainly about direct deposits, for those that receive social sec benefits, mainly the problem we encounter is we dont receive the checks *-*days early, though we say that thru us those DDs are posted earlier, that is correct, BUT it still depends upon the treasury on when they release the funds itself,. if the money is not posted early, it will post on the actual settlement date. For payroll, the funds are released first to the employer's bank and following normal bank process, needs to verify information such as the origin, name etc. and this takes some time, those funds are then transferred over to Netspend's bank. An hour upon receipt we post the checks(no manual intervention is m
GetHuman: Let's quantify your experience contacting Netspend. On a scale of 1 to 5, how easy is it go get help on a Netspend problem?
~Chris: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chris: I'd give them a five out of five on communication.
GetHuman: And what about Netspend's ability to quickly and effectively address your problem?
~Chris: For that I would say two out of five.
GetHuman: And finally- any advice for other Netspend customers?
~Chris: Call them early in the day or late. Don't forget any personal or account information you might need for Netspend to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chris taken from his Netspend customer service problem that occurred on November 3rd, 2017.


3.11 of 5 stars | 115 reviews

~Chris's Netspend Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Netspend, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Netspend in any way.

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