New York Department of Labor - Unemployment: This is ridiculous. During high volume times th...
A New York Department of Labor - Unemployment customer review by GetHuman user ~Anonymous from November 14th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other New York Department of Labor - Unemployment customers when your case took place?
~Anonymous: Yes I can. It was evening, on November 4th.
GetHuman: Did you reach out to New York Department of Labor - Unemployment, and if so, how?
GetHuman: And which of these common New York Department of Labor - Unemployment customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common New York Department of Labor - Unemployment problems)
~Anonymous: "Make a claim" was why I was trying to call.
~Anonymous's review of New York Department of Labor - Unemployment customer service
GetHuman: So how would you sum up your experience for GetHuman's New York Department of Labor - Unemployment customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: This is ridiculous. During high volume times they make you arbitrarily choose a time to get a call back, and when that time is not available, they hang up on you. During extremely high volume times they just hang up on you. This is only after listening to ** minutes of phone tree options and figuring out all the right ones to press.
GetHuman: Let's quantify your experience contacting New York Department of Labor - Unemployment. On a scale of 1 to 5, how easy is it go get help on a New York Department of Labor - Unemployment problem?
~Anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a five out of five on communication.
GetHuman: And what about New York Department of Labor - Unemployment's ability to quickly and effectively address your problem?
~Anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other New York Department of Labor - Unemployment customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for New York Department of Labor - Unemployment to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his New York Department of Labor - Unemployment customer service problem that occurred on November 4th, 2017.