New York Department of Labor - Unemployment: This line is of the worst "customer service" ex...
A New York Department of Labor - Unemployment customer review by GetHuman user ~dukester from November 1st, 2017
Background on ~dukester's case
GetHuman: ~dukester - can you tell our other New York Department of Labor - Unemployment customers when your case took place?
~dukester: Sure. It was afternoon, on October 26th.
GetHuman: Did you reach out to New York Department of Labor - Unemployment, and if so, how?
GetHuman: And which of these common New York Department of Labor - Unemployment customer issues best describes the reason you wanted to talk to them?
(Shows ~dukester a list of common New York Department of Labor - Unemployment problems)
~dukester: "Problem with a claim" was why I was trying to call.
~dukester's review of New York Department of Labor - Unemployment customer service
GetHuman: So how would you sum up your experience for GetHuman's New York Department of Labor - Unemployment customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dukester: This line is of the worst "customer service" experiences I've ever encountered. It takes forever to get through to a human being - the system is designed to have you cycle through menu after menu, the instructions are entirely unhelpful, and at the end of it all they may actually HANG UP ON YOU before you get to speak to anyone!! It's unbelievable, and makes the already unfortunate situation of unemployment even worse.
GetHuman: Let's quantify your experience contacting New York Department of Labor - Unemployment. On a scale of 1 to 5, how easy is it go get help on a New York Department of Labor - Unemployment problem?
~dukester: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dukester: I'd give them a three out of five on communication.
GetHuman: And what about New York Department of Labor - Unemployment's ability to quickly and effectively address your problem?
~dukester: For that I would say one out of five.
GetHuman: And finally- any advice for other New York Department of Labor - Unemployment customers?
~dukester: Call them early in the day or late. Don't forget any personal or account information you might need for New York Department of Labor - Unemployment to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dukester taken from his New York Department of Labor - Unemployment customer service problem that occurred on October 26th, 2017.