Nintendo: No option to get a person, no option to even be...
A Nintendo customer review by GetHuman user ~Any Mouse from November 22nd, 2017
Background on ~Any Mouse's case
GetHuman: ~Any Mouse - can you tell our other Nintendo customers when your case took place?
~Any Mouse: Yup. It was evening, on November 14th.
GetHuman: Did you reach out to Nintendo, and if so, how?
GetHuman: And which of these common Nintendo customer issues best describes the reason you wanted to talk to them?
(Shows ~Any Mouse a list of common Nintendo problems)
~Any Mouse: "Where to buy" was why I was trying to call.
~Any Mouse's review of Nintendo customer service
GetHuman: So how would you sum up your experience for GetHuman's Nintendo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Any Mouse: No option to get a person, no option to even be put on hold. I'm just trying to figure out why my credit card has been double-charged.
GetHuman: Let's quantify your experience contacting Nintendo. On a scale of 1 to 5, how easy is it go get help on a Nintendo problem?
~Any Mouse: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Any Mouse: I'd give them a five out of five on communication.
GetHuman: And what about Nintendo's ability to quickly and effectively address your problem?
~Any Mouse: For that I would say one out of five.
GetHuman: And finally- any advice for other Nintendo customers?
~Any Mouse: Call them early in the day or late. Don't forget any personal or account information you might need for Nintendo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Any Mouse taken from his Nintendo customer service problem that occurred on November 14th, 2017.