Nuance: Rep seemed to be knowledgeable but continued to...
A Nuance customer review by GetHuman user ~Stephie from November 26th, 2017
Background on ~Stephie's case
GetHuman: ~Stephie - can you tell our other Nuance customers when your case took place?
~Stephie: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to Nuance, and if so, how?
GetHuman: And which of these common Nuance customer issues best describes the reason you wanted to talk to them?
(Shows ~Stephie a list of common Nuance problems)
~Stephie: "Change order" was why I was trying to call.
~Stephie's review of Nuance customer service
GetHuman: So how would you sum up your experience for GetHuman's Nuance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Stephie: Rep seemed to be knowledgeable but continued to go around in circles. It was evident that he was advocating purchasing multiple products to do what I was looking for.
GetHuman: Let's quantify your experience contacting Nuance. On a scale of 1 to 5, how easy is it go get help on a Nuance problem?
~Stephie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Stephie: I'd give them a one out of five on communication.
GetHuman: And what about Nuance's ability to quickly and effectively address your problem?
~Stephie: For that I would say four out of five.
GetHuman: And finally- any advice for other Nuance customers?
~Stephie: Call them early in the day or late. Don't forget any personal or account information you might need for Nuance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Stephie taken from his Nuance customer service problem that occurred on November 22nd, 2017.