O'Charley's, Inc.: Last * visits have not been good. First one we...
A O'Charley's, Inc. customer review by GetHuman user ~dolo from November 26th, 2017
Background on ~dolo's case
GetHuman: ~dolo - can you tell our other O'Charley's, Inc. customers when your case took place?
~dolo: Yes. It was middle of the night, on November 24th.
GetHuman: Did you reach out to O'Charley's, Inc., and if so, how?
GetHuman: And which of these common O'Charley's, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~dolo a list of common O'Charley's, Inc. problems)
~dolo: "Complaint" was why I was trying to call.
~dolo's review of O'Charley's, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's O'Charley's, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dolo: Last * visits have not been good. First one we were seated in an area not assigned to any waitress. We had to ask another waitress if we could get waited on. Overheard hostess say we had just walked in and seated ourselves which was not true. Second visit was told there would be a ** minute wait. We could see that about *** of the tables were empty. Several others just turned and left. (which we should have done). Once seated we waited ** minutes after ordering we got our food. Last visit again they were not very busy and after we ordered we noticed others that had come after us had their food and some were even leaving. We asked the manager to check on our food, and it came right out. We wondered how long it had been setting. Never saw the manager again. Contacted corp office and they said the manager would contact me. He called when I was not available. He left a voicemail that said he would not bother me again. I called twice and left message for him to call. He didn't. This locatio
GetHuman: Let's quantify your experience contacting O'Charley's, Inc.. On a scale of 1 to 5, how easy is it go get help on a O'Charley's, Inc. problem?
~dolo: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dolo: I'd give them a two out of five on communication.
GetHuman: And what about O'Charley's, Inc.'s ability to quickly and effectively address your problem?
~dolo: For that I would say one out of five.
GetHuman: And finally- any advice for other O'Charley's, Inc. customers?
~dolo: Call them early in the day or late. Don't forget any personal or account information you might need for O'Charley's, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dolo taken from his O'Charley's, Inc. customer service problem that occurred on November 24th, 2017.