O'Charley's, Inc.: Your operating hours are for those who eat lunc...
A O'Charley's, Inc. customer review by GetHuman user ~wick from November 28th, 2017
Background on ~wick's case
GetHuman: ~wick - can you tell our other O'Charley's, Inc. customers when your case took place?
~wick: Sure. It was late at night, on November 26th.
GetHuman: Did you reach out to O'Charley's, Inc., and if so, how?
GetHuman: And which of these common O'Charley's, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~wick a list of common O'Charley's, Inc. problems)
~wick: "Make a reservation" was why I was trying to call.
~wick's review of O'Charley's, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's O'Charley's, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wick: Your operating hours are for those who eat lunch during the work week. When someone has a problem on Friday and no one even reads any information until Monday* that let's your customers know how much you really care what is going on during your peek hours of business. After a horrible experience on Friday I called Saturday around *:**pm after I returned home from trying to use my debit card that was denied because the charge of$** that was voided from O'Charley's the night before had not credited back to the account. Called to speak with the Manager to have a hostes say "she wants to know what it's about". My saga gets better and better. May not seem like much to you, but it is to me.
GetHuman: Let's quantify your experience contacting O'Charley's, Inc.. On a scale of 1 to 5, how easy is it go get help on a O'Charley's, Inc. problem?
~wick: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wick: I'd give them a five out of five on communication.
GetHuman: And what about O'Charley's, Inc.'s ability to quickly and effectively address your problem?
~wick: For that I would say two out of five.
GetHuman: And finally- any advice for other O'Charley's, Inc. customers?
~wick: Call them early in the day or late. Don't forget any personal or account information you might need for O'Charley's, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wick taken from his O'Charley's, Inc. customer service problem that occurred on November 26th, 2017.