O'Charley's, Inc.: Ordered a ToGo * Curbside order, but after wait...
A O'Charley's, Inc. customer review by GetHuman user ~Use to be our FAVORITE restuar from November 25th, 2017
Background on ~Use to be our FAVORITE restuar's case
GetHuman: ~Use to be our FAVORITE restuar - can you tell our other O'Charley's, Inc. customers when your case took place?
~Use to be our FAVORITE restuar: Yes. It was evening, on November 18th.
GetHuman: Did you reach out to O'Charley's, Inc., and if so, how?
GetHuman: And which of these common O'Charley's, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~Use to be our FAVORITE restuar a list of common O'Charley's, Inc. problems)
~Use to be our FAVORITE restuar: "Complaint" was why I was trying to call.
~Use to be our FAVORITE restuar's review of O'Charley's, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's O'Charley's, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Use to be our FAVORITE restuar: Ordered a ToGo * Curbside order, but after waiting for **-** minutes had to go in to get it which is most likely why the food was soggy and barely warm. The **oz Prime Rib & Sirloin was not prepared as ordered.*And this is bizarre...we ordered a peach pie & a chocolate silk pie, but rather than a crashed peach pie we got a pecan pie. We didn't complain since my wife likes pecan and had no issue with eating it* however, while eating the pecan pie it was discovered that it has a metal washer in it. ??? Very Bizarre. Pictures and actual pie available for proof. Your pecan pie mixing machine is likely missing a washer because it's in my piece of pie I bought.
GetHuman: Let's quantify your experience contacting O'Charley's, Inc.. On a scale of 1 to 5, how easy is it go get help on a O'Charley's, Inc. problem?
~Use to be our FAVORITE restuar: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Use to be our FAVORITE restuar: I'd give them a one out of five on communication.
GetHuman: And what about O'Charley's, Inc.'s ability to quickly and effectively address your problem?
~Use to be our FAVORITE restuar: For that I would say two out of five.
GetHuman: And finally- any advice for other O'Charley's, Inc. customers?
~Use to be our FAVORITE restuar: Call them early in the day or late. Don't forget any personal or account information you might need for O'Charley's, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Use to be our FAVORITE restuar taken from his O'Charley's, Inc. customer service problem that occurred on November 18th, 2017.