OfficeMax: I visited your store**** to purchase a ribbon f...
A OfficeMax customer review by GetHuman user GetHuman-291208 from November 9th, 2017
Background on GetHuman-291208's case
GetHuman: GetHuman-291208 - can you tell our other OfficeMax customers when your case took place?
GetHuman-291208: Yup. It was evening, on October 31st.
GetHuman: Did you reach out to OfficeMax, and if so, how?
GetHuman: And which of these common OfficeMax customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-291208 a list of common OfficeMax problems)
GetHuman-291208: "Track order" was why I was trying to call.
GetHuman-291208's review of OfficeMax customer service
GetHuman: So how would you sum up your experience for GetHuman's OfficeMax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-291208: I visited your store**** to purchase a ribbon for a calculator. The salesperson greeted me shortly after I entered the store and directed me to the location of ribbons. He was also available almost immediately when I needed more help.**However, when I paid the cashier with a $** bill, she gave me change for a $** and argued that she was sure I gave her a ten. Only after she called another employee (manager?) to open her drawer did she discover that I was indeed correct and gave me the $**. I noticed that she had placed my bill in the third till in her drawer and sure enough when the drawer was opened, the $** was in the $** till. While $** is not a huge sum of money, it is important to me in this economy. Furhermore, the cashier not once even apologized for making this error.
GetHuman: Let's quantify your experience contacting OfficeMax. On a scale of 1 to 5, how easy is it go get help on a OfficeMax problem?
GetHuman-291208: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-291208: I'd give them a one out of five on communication.
GetHuman: And what about OfficeMax's ability to quickly and effectively address your problem?
GetHuman-291208: For that I would say three out of five.
GetHuman: And finally- any advice for other OfficeMax customers?
GetHuman-291208: Call them early in the day or late. Don't forget any personal or account information you might need for OfficeMax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-291208 taken from his OfficeMax customer service problem that occurred on October 31st, 2017.