OfficeMax: I was asked many times if I needed help or if e...
A OfficeMax customer review by GetHuman user GetHuman-140398 from November 11th, 2017
Background on GetHuman-140398's case
GetHuman: GetHuman-140398 - can you tell our other OfficeMax customers when your case took place?
GetHuman-140398: Yup. It was middle of the night, on November 8th.
GetHuman: Did you reach out to OfficeMax, and if so, how?
GetHuman: And which of these common OfficeMax customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-140398 a list of common OfficeMax problems)
GetHuman-140398: "Cancel order" was why I was trying to call.
GetHuman-140398's review of OfficeMax customer service
GetHuman: So how would you sum up your experience for GetHuman's OfficeMax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-140398: I was asked many times if I needed help or if everything was found. when I finally asked a question, I was given stellar service and attention. They even insisted to help me to the car! I rarely have a problem that isn't resolved!
GetHuman: Let's quantify your experience contacting OfficeMax. On a scale of 1 to 5, how easy is it go get help on a OfficeMax problem?
GetHuman-140398: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-140398: I'd give them a one out of five on communication.
GetHuman: And what about OfficeMax's ability to quickly and effectively address your problem?
GetHuman-140398: For that I would say three out of five.
GetHuman: And finally- any advice for other OfficeMax customers?
GetHuman-140398: Call them early in the day or late. Don't forget any personal or account information you might need for OfficeMax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-140398 taken from his OfficeMax customer service problem that occurred on November 8th, 2017.