OnlineHitches.com: *******, ordered a hitch receiver. Never got a...
A OnlineHitches.com customer review by GetHuman user ~Got screwed from November 17th, 2017
Background on ~Got screwed's case
GetHuman: ~Got screwed - can you tell our other OnlineHitches.com customers when your case took place?
~Got screwed: Yup. It was afternoon, on November 11th.
GetHuman: Did you reach out to OnlineHitches.com, and if so, how?
GetHuman: And which of these common OnlineHitches.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Got screwed a list of common OnlineHitches.com problems)
~Got screwed: "Warranty claim" was why I was trying to call.
~Got screwed's review of OnlineHitches.com customer service
GetHuman: So how would you sum up your experience for GetHuman's OnlineHitches.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Got screwed: *******, ordered a hitch receiver. Never got a shipping confirmation. Over a month later I finally threatened to call the cops if I didn't get either my merchandise or a refund. They replied quickly saying my refund had been processed. * weeks later, still no refund. onlinehitches.com is a scam. By the way, they're really located in Salisbury, NC NOT Texas like the receipt says. I'm npw pursuing legal action.
GetHuman: Let's quantify your experience contacting OnlineHitches.com. On a scale of 1 to 5, how easy is it go get help on a OnlineHitches.com problem?
~Got screwed: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Got screwed: I'd give them a one out of five on communication.
GetHuman: And what about OnlineHitches.com's ability to quickly and effectively address your problem?
~Got screwed: For that I would say four out of five.
GetHuman: And finally- any advice for other OnlineHitches.com customers?
~Got screwed: Call them early in the day or late. Don't forget any personal or account information you might need for OnlineHitches.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Got screwed taken from his OnlineHitches.com customer service problem that occurred on November 11th, 2017.