OnlineHitches.com: On ******* I ordered a Rola Roof rack. The prod...
A OnlineHitches.com customer review by GetHuman user ~Ray Flores from November 16th, 2017
Background on ~Ray Flores's case
GetHuman: ~Ray Flores - can you tell our other OnlineHitches.com customers when your case took place?
~Ray Flores: Yes. It was middle of the night, on November 8th.
GetHuman: Did you reach out to OnlineHitches.com, and if so, how?
GetHuman: And which of these common OnlineHitches.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Ray Flores a list of common OnlineHitches.com problems)
~Ray Flores: "Warranty claim" was why I was trying to call.
~Ray Flores's review of OnlineHitches.com customer service
GetHuman: So how would you sum up your experience for GetHuman's OnlineHitches.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ray Flores: On ******* I ordered a Rola Roof rack. The product never arrived. I kept getting false automated shipping report logs which did not function on the DHL website.They never answer the phone, they dont return calls nor emails. I am filing multiple complaints and filing legal action.
GetHuman: Let's quantify your experience contacting OnlineHitches.com. On a scale of 1 to 5, how easy is it go get help on a OnlineHitches.com problem?
~Ray Flores: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ray Flores: I'd give them a one out of five on communication.
GetHuman: And what about OnlineHitches.com's ability to quickly and effectively address your problem?
~Ray Flores: For that I would say one out of five.
GetHuman: And finally- any advice for other OnlineHitches.com customers?
~Ray Flores: Call them early in the day or late. Don't forget any personal or account information you might need for OnlineHitches.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ray Flores taken from his OnlineHitches.com customer service problem that occurred on November 8th, 2017.