Optimum: To everyone reading these reviews: I tried to c...
A Optimum customer review by GetHuman user ~Kev from November 1st, 2017
Background on ~Kev's case
GetHuman: ~Kev - can you tell our other Optimum customers when your case took place?
~Kev: Yup. It was afternoon, on October 25th.
GetHuman: Did you reach out to Optimum, and if so, how?
GetHuman: And which of these common Optimum customer issues best describes the reason you wanted to talk to them?
(Shows ~Kev a list of common Optimum problems)
~Kev: "Service Outage" was why I was trying to call.
~Kev's review of Optimum customer service
GetHuman: So how would you sum up your experience for GetHuman's Optimum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kev: To everyone reading these reviews: I tried to call this * but realized that Cablevision has a number for almost every region they provide service in. I called my local number (I'm in the EST time zone and called around *:** PM EST) and was helped within * minutes.
GetHuman: Let's quantify your experience contacting Optimum. On a scale of 1 to 5, how easy is it go get help on a Optimum problem?
~Kev: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kev: I'd give them a five out of five on communication.
GetHuman: And what about Optimum's ability to quickly and effectively address your problem?
~Kev: For that I would say two out of five.
GetHuman: And finally- any advice for other Optimum customers?
~Kev: Call them early in the day or late. Don't forget any personal or account information you might need for Optimum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kev taken from his Optimum customer service problem that occurred on October 25th, 2017.