OptumRx: After several frustrating calls, cancellation o...

A OptumRx customer review by GetHuman user ~Maria Alvarez from November 8th, 2017

Background on ~Maria Alvarez's case

GetHuman: ~Maria Alvarez - can you tell our other OptumRx customers when your case took place?
~Maria Alvarez: Yeah. It was evening, on October 29th.
GetHuman: Did you reach out to OptumRx, and if so, how?
~Maria Alvarez: I used the 800-788-4863 number I found for on the GetHuman OptumRx customer phone number page I was on: OptumRx Customer Service Phone Number
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~Maria Alvarez a list of common OptumRx problems)
~Maria Alvarez: "Overcharge/Strange charge" was why I was trying to call.

~Maria Alvarez's review of OptumRx customer service

GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Maria Alvarez: After several frustrating calls, cancellation of order by your employees, etc. Shayuntay (*****) diligently solved the problem and had medication shipped the same day (******). Prior employees had not bothered finding out what the problem was. In our many years dealing with your company this is the first time I have been extremely upstet. I want to commend Shayuntay for her caring attitude and dedication. I wish you could tell her of my email. Thanks. Maria Alvarez
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~Maria Alvarez: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Maria Alvarez: I'd give them a five out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~Maria Alvarez: For that I would say one out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~Maria Alvarez: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Maria Alvarez taken from his OptumRx customer service problem that occurred on October 29th, 2017.


1.56 of 5 stars | 97 reviews

~Maria Alvarez's OptumRx Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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