OptumRx: they are the worst company ever. send prescript...
A OptumRx customer review by GetHuman user ~gary niles from November 17th, 2017
Background on ~gary niles's case
GetHuman: ~gary niles - can you tell our other OptumRx customers when your case took place?
~gary niles: Yes I can. It was late at night, on November 11th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~gary niles a list of common OptumRx problems)
~gary niles: "Preauthorization" was why I was trying to call.
~gary niles's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gary niles: they are the worst company ever. send prescriptions, and they want to play doctor. telling you what you can and cannot have, when your doctor perscribed the medications. they should seriously be investigated
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~gary niles: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gary niles: I'd give them a four out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~gary niles: For that I would say five out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~gary niles: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gary niles taken from his OptumRx customer service problem that occurred on November 11th, 2017.