Optus - Faults: * times called. * times fault not fixed. Stayed...
A Optus - Faults customer review by GetHuman user GetHuman-130969 from November 23rd, 2017
Background on GetHuman-130969's case
GetHuman: GetHuman-130969 - can you tell our other Optus - Faults customers when your case took place?
GetHuman-130969: Yes. It was afternoon, on November 20th.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-130969 a list of common Optus - Faults problems)
GetHuman-130969: "Update account information" was why I was trying to call.
GetHuman-130969's review of Optus - Faults customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-130969: * times called. * times fault not fixed. Stayed home * hours one day and * hour another day. No technician came, no one called to say they wouldn't be here. VERY frustrating! Poor service. Very angry.
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
GetHuman-130969: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-130969: I'd give them a one out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
GetHuman-130969: For that I would say two out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
GetHuman-130969: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-130969 taken from his Optus - Faults customer service problem that occurred on November 20th, 2017.