Optus - Faults: In the last * weeks I have had issues with Optu...
A Optus - Faults customer review by GetHuman user ~Alex from November 21st, 2017
Background on ~Alex's case
GetHuman: ~Alex - can you tell our other Optus - Faults customers when your case took place?
~Alex: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows ~Alex a list of common Optus - Faults problems)
~Alex: "Overcharge/Strange charge" was why I was trying to call.
~Alex's review of Optus - Faults customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alex: In the last * weeks I have had issues with Optus *st time I was without both home phone and internet, and now just the home phone, and I have to wait * week before someone is sent out to rectify whatever is wrong. They have diverted my home phone to my mobile and added a credit to my account to cover the cost of the diversions, but I cannot call anyone unless I use my mobile that is with another carrier and Optus will not pay to reimburse me for that inconvenience. Where is the customer Service that we are paying for????
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
~Alex: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alex: I'd give them a three out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
~Alex: For that I would say one out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
~Alex: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alex taken from his Optus - Faults customer service problem that occurred on November 14th, 2017.