Optus - Faults: Talked to a person in the Phillipines. He was h...
A Optus - Faults customer review by GetHuman user ~Ralph from November 21st, 2017
Background on ~Ralph's case
GetHuman: ~Ralph - can you tell our other Optus - Faults customers when your case took place?
~Ralph: Yes I can. It was late at night, on November 15th.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows ~Ralph a list of common Optus - Faults problems)
~Ralph: "Service problem" was why I was trying to call.
~Ralph's review of Optus - Faults customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ralph: Talked to a person in the Phillipines. He was helpful and profesional, we did some fault finding while on the line. Could not ask for better service. Field technician is on the way to repair exchange fault. Provided call diversion at no cost until fault is rectified
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
~Ralph: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ralph: I'd give them a two out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
~Ralph: For that I would say three out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
~Ralph: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ralph taken from his Optus - Faults customer service problem that occurred on November 15th, 2017.