Optus - Faults: Lovely friendly lady. Was glad to help me as we...
A Optus - Faults customer review by GetHuman user ~ilox from November 20th, 2017
Background on ~ilox's case
GetHuman: ~ilox - can you tell our other Optus - Faults customers when your case took place?
~ilox: Yes. It was late at night, on November 14th.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows ~ilox a list of common Optus - Faults problems)
~ilox: "Update account information" was why I was trying to call.
~ilox's review of Optus - Faults customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ilox: Lovely friendly lady. Was glad to help me as we went back and forth with the line fault. Arranged phone diversion to my mobile till line fixed. Sent SMS's to confirm arrangements. Couldn't have done it better. Excellent service.
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
~ilox: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ilox: I'd give them a five out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
~ilox: For that I would say two out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
~ilox: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ilox taken from his Optus - Faults customer service problem that occurred on November 14th, 2017.