Optus - Faults: Unable to contact Optusnet service at all despi...
A Optus - Faults customer review by GetHuman user ~c from November 20th, 2017
Background on ~c's case
GetHuman: ~c - can you tell our other Optus - Faults customers when your case took place?
~c: Yes. It was late at night, on November 13th.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows ~c a list of common Optus - Faults problems)
~c: "Service problem" was why I was trying to call.
~c's review of Optus - Faults customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~c: Unable to contact Optusnet service at all despite ringing ALL numbers given for service! Phone had a strange 'engaged' tone. Denied mail access also. This is a real worry.
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
~c: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~c: I'd give them a two out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
~c: For that I would say five out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
~c: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~c taken from his Optus - Faults customer service problem that occurred on November 13th, 2017.