Optus - Faults: Optus support staff are clearly poorly trained...
A Optus - Faults customer review by GetHuman user ~Ornette from November 26th, 2017
Background on ~Ornette's case
GetHuman: ~Ornette - can you tell our other Optus - Faults customers when your case took place?
~Ornette: Yes. It was evening, on November 24th.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows ~Ornette a list of common Optus - Faults problems)
~Ornette: "Cancel service" was why I was trying to call.
~Ornette's review of Optus - Faults customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ornette: Optus support staff are clearly poorly trained, and are incapable of solving issues in a confident and organised manner. Failing to call back after a line cut out is another example of poor training and most likely low morale. Optus also need to make an effort to gauge the English language skills of support likes. Clearly this is another breakdown in Optus quality control. Looks and smells like disjunction and low morale, and the responsibility falls, but as we all know, never sticks with slimy ******** in cheap suits who make the BIG decisions.
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
~Ornette: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ornette: I'd give them a three out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
~Ornette: For that I would say two out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
~Ornette: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ornette taken from his Optus - Faults customer service problem that occurred on November 24th, 2017.