Orange: ***£** charge to unlock my own phone I have had...
A Orange customer review by GetHuman user ~Rory from November 22nd, 2017
Background on ~Rory's case
GetHuman: ~Rory - can you tell our other Orange customers when your case took place?
~Rory: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to Orange, and if so, how?
GetHuman: And which of these common Orange customer issues best describes the reason you wanted to talk to them?
(Shows ~Rory a list of common Orange problems)
~Rory: "Cancel service" was why I was trying to call.
~Rory's review of Orange customer service
GetHuman: So how would you sum up your experience for GetHuman's Orange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rory: ***£** charge to unlock my own phone I have had for over ** months and up to ** days to get the unlock code. Absolutely disgraceful. Moving networks
GetHuman: Let's quantify your experience contacting Orange. On a scale of 1 to 5, how easy is it go get help on a Orange problem?
~Rory: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rory: I'd give them a three out of five on communication.
GetHuman: And what about Orange's ability to quickly and effectively address your problem?
~Rory: For that I would say five out of five.
GetHuman: And finally- any advice for other Orange customers?
~Rory: Call them early in the day or late. Don't forget any personal or account information you might need for Orange to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rory taken from his Orange customer service problem that occurred on November 20th, 2017.