Orange: Awful spent ** mins on hold getting through the...

A Orange customer review by GetHuman user ~grumpy from November 25th, 2017

Background on ~grumpy's case

GetHuman: ~grumpy - can you tell our other Orange customers when your case took place?
~grumpy: Sure. It was evening, on November 16th.
GetHuman: Did you reach out to Orange, and if so, how?
~grumpy: I used the 0 800 05 10 10 number I found for on the GetHuman Orange customer phone number page I was on: Orange Customer Service Phone Number
GetHuman: And which of these common Orange customer issues best describes the reason you wanted to talk to them?
(Shows ~grumpy a list of common Orange problems)
~grumpy: "Complaint" was why I was trying to call.

~grumpy's review of Orange customer service

GetHuman: So how would you sum up your experience for GetHuman's Orange customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~grumpy: Awful spent ** mins on hold getting through then advisor couldn't help I was livid - instead of transferring me she cut me off. Appalling
GetHuman: Let's quantify your experience contacting Orange. On a scale of 1 to 5, how easy is it go get help on a Orange problem?
~grumpy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~grumpy: I'd give them a one out of five on communication.
GetHuman: And what about Orange's ability to quickly and effectively address your problem?
~grumpy: For that I would say two out of five.
GetHuman: And finally- any advice for other Orange customers?
~grumpy: Call them early in the day or late. Don't forget any personal or account information you might need for Orange to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~grumpy taken from his Orange customer service problem that occurred on November 16th, 2017.


2.50 of 5 stars | 23 reviews

~grumpy's Orange Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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