Orlando Sentinel: Customer service has been outsourced to Asia...
A Orlando Sentinel customer review by GetHuman user ~rod hunt from November 20th, 2017
Background on ~rod hunt's case
GetHuman: ~rod hunt - can you tell our other Orlando Sentinel customers when your case took place?
~rod hunt: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Orlando Sentinel, and if so, how?
GetHuman: And which of these common Orlando Sentinel customer issues best describes the reason you wanted to talk to them?
(Shows ~rod hunt a list of common Orlando Sentinel problems)
~rod hunt: "Lower my bill" was why I was trying to call.
~rod hunt's review of Orlando Sentinel customer service
GetHuman: So how would you sum up your experience for GetHuman's Orlando Sentinel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rod hunt: Customer service has been outsourced to Asia. Very difficult to understand. Had to call three times about same non-delivery issue
GetHuman: Let's quantify your experience contacting Orlando Sentinel. On a scale of 1 to 5, how easy is it go get help on a Orlando Sentinel problem?
~rod hunt: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rod hunt: I'd give them a one out of five on communication.
GetHuman: And what about Orlando Sentinel's ability to quickly and effectively address your problem?
~rod hunt: For that I would say one out of five.
GetHuman: And finally- any advice for other Orlando Sentinel customers?
~rod hunt: Call them early in the day or late. Don't forget any personal or account information you might need for Orlando Sentinel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~rod hunt taken from his Orlando Sentinel customer service problem that occurred on November 16th, 2017.