Orlando Sentinel: I tried to use the automated system to report d...
A Orlando Sentinel customer review by GetHuman user ~In Search Of Exelence from November 24th, 2017
Background on ~In Search Of Exelence's case
GetHuman: ~In Search Of Exelence - can you tell our other Orlando Sentinel customers when your case took place?
~In Search Of Exelence: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Orlando Sentinel, and if so, how?
GetHuman: And which of these common Orlando Sentinel customer issues best describes the reason you wanted to talk to them?
(Shows ~In Search Of Exelence a list of common Orlando Sentinel problems)
~In Search Of Exelence: "Delivery problem" was why I was trying to call.
~In Search Of Exelence's review of Orlando Sentinel customer service
GetHuman: So how would you sum up your experience for GetHuman's Orlando Sentinel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~In Search Of Exelence: I tried to use the automated system to report delivery problems,Had to hang up and call back because it wanted me to input multiple dates using my touch phone...really? Then when I finally got a live person, I could barely understand due to a very thick Latino accent. I think she was having a hard time understanding me as well. Problem resolved?
GetHuman: Let's quantify your experience contacting Orlando Sentinel. On a scale of 1 to 5, how easy is it go get help on a Orlando Sentinel problem?
~In Search Of Exelence: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~In Search Of Exelence: I'd give them a one out of five on communication.
GetHuman: And what about Orlando Sentinel's ability to quickly and effectively address your problem?
~In Search Of Exelence: For that I would say one out of five.
GetHuman: And finally- any advice for other Orlando Sentinel customers?
~In Search Of Exelence: Call them early in the day or late. Don't forget any personal or account information you might need for Orlando Sentinel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~In Search Of Exelence taken from his Orlando Sentinel customer service problem that occurred on November 21st, 2017.