The orlando sentinel has charged my credit card...
A Orlando Sentinel customer review by GetHuman user ~sroberto from November 4th, 2017
Background on ~sroberto's case
GetHuman: ~sroberto - can you tell our other Orlando Sentinel customers when your case took place?
~sroberto: Yes. It was middle of the night, on October 27th.
GetHuman: Did you reach out to Orlando Sentinel, and if so, how?
GetHuman: And which of these common Orlando Sentinel customer issues best describes the reason you wanted to talk to them?
(Shows ~sroberto a list of common Orlando Sentinel problems)
~sroberto: "Cancel subscription" was why I was trying to call.
~sroberto's review of Orlando Sentinel customer service
GetHuman: So how would you sum up your experience for GetHuman's Orlando Sentinel customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sroberto: The orlando sentinel has charged my credit card without authorization. I have not had a subscription with them for months and months and then all of the sudden I start getting the Sunday paper and a charge showed up on my credit card. When I call them they say "We sent you an automatic renewal letter and you didn't respond." One I didn't receive a renewal letter, *. There was nothing to renew, I haven't been receiving the paper. Now I am hoping for a refund. Do not let them get your credit card number...You will be sorry.
GetHuman: Let's quantify your experience contacting Orlando Sentinel. On a scale of 1 to 5, how easy is it go get help on a Orlando Sentinel problem?
~sroberto: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sroberto: I'd give them a four out of five on communication.
GetHuman: And what about Orlando Sentinel's ability to quickly and effectively address your problem?
~sroberto: For that I would say three out of five.
GetHuman: And finally- any advice for other Orlando Sentinel customers?
~sroberto: Call them early in the day or late. Don't forget any personal or account information you might need for Orlando Sentinel to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sroberto taken from his Orlando Sentinel customer service problem that occurred on October 27th, 2017.