PCCare247: I called up PCCare*** to get my Sony Vaio lapto...

A PCCare247 customer review by GetHuman user ~Nancy Swan from November 11th, 2017

Background on ~Nancy Swan's case

GetHuman: ~Nancy Swan - can you tell our other PCCare247 customers when your case took place?
~Nancy Swan: Sure. It was evening, on November 5th.
GetHuman: Did you reach out to PCCare247, and if so, how?
~Nancy Swan: I used a facebook page I found on the GetHuman PCCare247 customer service contact info page: Contact PCCare247 Customer Service
GetHuman: And which of these common PCCare247 customer issues best describes the reason you wanted to talk to them?
(Shows ~Nancy Swan a list of common PCCare247 problems)
~Nancy Swan: "None of those really matches why I wanted to contact PCCare247 that day." was why I was trying to contact.

~Nancy Swan's review of PCCare247 customer service

GetHuman: So how would you sum up your experience for GetHuman's PCCare247 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nancy Swan: I called up PCCare*** to get my Sony Vaio laptop fixed. The technician who was given my case resolved all issues with my laptop completely. I took a * year subscription with PCCare***. So, whenever i face any problem, I call them. They fix it even at wee hours of night. I even get a call every month from them to check if I have any problem and they optimize my laptop. The overall experience so far with PCCare*** has been excellent.
GetHuman: Let's quantify your experience contacting PCCare247. On a scale of 1 to 5, how easy is it go get help on a PCCare247 problem?
~Nancy Swan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nancy Swan: I'd give them a one out of five on communication.
GetHuman: And what about PCCare247's ability to quickly and effectively address your problem?
~Nancy Swan: For that I would say five out of five.
GetHuman: And finally- any advice for other PCCare247 customers?
~Nancy Swan: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for PCCare247 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nancy Swan taken from his PCCare247 customer service problem that occurred on November 5th, 2017.


3.00 of 5 stars | 2 reviews

~Nancy Swan's PCCare247 Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like PCCare247, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with PCCare247 in any way.

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