PCCare247: I had a problem with my laptop. There were a nu...

A PCCare247 customer review by GetHuman user ~Albert Mason from November 12th, 2017

Background on ~Albert Mason's case

GetHuman: ~Albert Mason - can you tell our other PCCare247 customers when your case took place?
~Albert Mason: Yes I can. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to PCCare247, and if so, how?
~Albert Mason: I used a facebook page I found on the GetHuman PCCare247 customer service contact info page: Contact PCCare247 Customer Service
GetHuman: And which of these common PCCare247 customer issues best describes the reason you wanted to talk to them?
(Shows ~Albert Mason a list of common PCCare247 problems)
~Albert Mason: "None of those really matches why I wanted to contact PCCare247 that day." was why I was trying to contact.

~Albert Mason's review of PCCare247 customer service

GetHuman: So how would you sum up your experience for GetHuman's PCCare247 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Albert Mason: I had a problem with my laptop. There were a number of popups on my screen which were very annoying me as they didnt allow me to work. So I called PCCare***. They told me this was because there was a malware in my computer. They removed the malware and helped me make my system work more speedily. Thanks. You saved a lot of my precious time. Good job.
GetHuman: Let's quantify your experience contacting PCCare247. On a scale of 1 to 5, how easy is it go get help on a PCCare247 problem?
~Albert Mason: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Albert Mason: I'd give them a five out of five on communication.
GetHuman: And what about PCCare247's ability to quickly and effectively address your problem?
~Albert Mason: For that I would say two out of five.
GetHuman: And finally- any advice for other PCCare247 customers?
~Albert Mason: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for PCCare247 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Albert Mason taken from his PCCare247 customer service problem that occurred on November 2nd, 2017.


3.00 of 5 stars | 2 reviews

~Albert Mason's PCCare247 Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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