PETCO: An Employee at the store crushed my dogs food
A PETCO customer review by GetHuman user GetHuman-levifann from December 1st, 2017
Background on GetHuman-levifann's case
GetHuman: GetHuman-levifann - can you tell our other PETCO customers when your case took place?
GetHuman-levifann: Yup. It was evening, on November 21st.
GetHuman: Did you reach out to PETCO, and if so, how?
GetHuman: And which of these common PETCO customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-levifann a list of common PETCO problems)
GetHuman-levifann: "Cancel order" was why I was trying to call.
GetHuman-levifann's review of PETCO customer service
GetHuman: So how would you sum up your experience for GetHuman's PETCO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-levifann: An Employee at the store crushed my dogs food
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-levifann: As I was paying at the register an employee picked up the bag of food and tossed it over, dropping it hard. He crushed most of the food into a powder which my dog can't eat. And I didn't pay over $** for crushed food
GetHuman: Let's quantify your experience contacting PETCO. On a scale of 1 to 5, how easy is it go get help on a PETCO problem?
GetHuman-levifann: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-levifann: I'd give them a three out of five on communication.
GetHuman: And what about PETCO's ability to quickly and effectively address your problem?
GetHuman-levifann: For that I would say two out of five.
GetHuman: And finally- any advice for other PETCO customers?
GetHuman-levifann: Call them early in the day or late. Don't forget any personal or account information you might need for PETCO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-levifann taken from his PETCO customer service problem that occurred on November 21st, 2017.