PETCO: No one answered. I spend hundreds of dollars a...

A PETCO customer review by GetHuman user ~gobblygook from November 28th, 2017

Background on ~gobblygook's case

GetHuman: ~gobblygook - can you tell our other PETCO customers when your case took place?
~gobblygook: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to PETCO, and if so, how?
~gobblygook: I used the 888-824-7257 number I found for on the GetHuman PETCO customer phone number page I was on: PETCO Customer Service Phone Number
GetHuman: And which of these common PETCO customer issues best describes the reason you wanted to talk to them?
(Shows ~gobblygook a list of common PETCO problems)
~gobblygook: "Track order" was why I was trying to call.

~gobblygook's review of PETCO customer service

GetHuman: So how would you sum up your experience for GetHuman's PETCO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gobblygook: No one answered. I spend hundreds of dollars at Petco and always give my number and no Pals Rewards have
GetHuman: Let's quantify your experience contacting PETCO. On a scale of 1 to 5, how easy is it go get help on a PETCO problem?
~gobblygook: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gobblygook: I'd give them a five out of five on communication.
GetHuman: And what about PETCO's ability to quickly and effectively address your problem?
~gobblygook: For that I would say two out of five.
GetHuman: And finally- any advice for other PETCO customers?
~gobblygook: Call them early in the day or late. Don't forget any personal or account information you might need for PETCO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gobblygook taken from his PETCO customer service problem that occurred on November 18th, 2017.

PETCO

3.40 of 5 stars | 60 reviews

~gobblygook's PETCO Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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