PETCO: shopping issue in Mobile, Al store

A PETCO customer review by GetHuman user GetHuman-tallulah from December 1st, 2017

Background on GetHuman-tallulah's case

GetHuman: GetHuman-tallulah - can you tell our other PETCO customers when your case took place?
GetHuman-tallulah: Yes. It was middle of the night, on November 28th.
GetHuman: Did you reach out to PETCO, and if so, how?
GetHuman-tallulah: I used the 888-824-7257 number I found for on the GetHuman PETCO customer phone number page I was on: PETCO Customer Service Phone Number
GetHuman: And which of these common PETCO customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-tallulah a list of common PETCO problems)
GetHuman-tallulah: "Make a purchase" was why I was trying to call.

GetHuman-tallulah's review of PETCO customer service

GetHuman: So how would you sum up your experience for GetHuman's PETCO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-tallulah: shopping issue in Mobile, Al store
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-tallulah: I started shopping for my dog supplies at Petco instead of Petsmart because it is closer and they have a better variety of grain free food. Yesterday, I bought my dogs some of those prepackaged Valentine's treats. I did not notice until I got home that I was charged for them but they weren't in any of my bags. This is the second time I have had a problem similar to this. I am tired of paying for something I didn't receive. Those treats were not cheap and I would like to request that that money be refunded to my debit card account. I don't remember the exact price, but they were over $*. It was four bones decorated with red and white icing. If this issue can not be resolved then I wil have to take my business elsewhere, and I really do not want to go back to Petsmart,but will if I feel it necessary.
GetHuman: Let's quantify your experience contacting PETCO. On a scale of 1 to 5, how easy is it go get help on a PETCO problem?
GetHuman-tallulah: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-tallulah: I'd give them a two out of five on communication.
GetHuman: And what about PETCO's ability to quickly and effectively address your problem?
GetHuman-tallulah: For that I would say three out of five.
GetHuman: And finally- any advice for other PETCO customers?
GetHuman-tallulah: Call them early in the day or late. Don't forget any personal or account information you might need for PETCO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-tallulah taken from his PETCO customer service problem that occurred on November 28th, 2017.

PETCO

3.40 of 5 stars | 60 reviews

GetHuman-tallulah's PETCO Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like PETCO, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with PETCO in any way.

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