PPL Electric Utilities: Poor customer service
A PPL Electric Utilities customer review by GetHuman user GetHuman-cedarla from November 28th, 2017
Background on GetHuman-cedarla's case
GetHuman: GetHuman-cedarla - can you tell our other PPL Electric Utilities customers when your case took place?
GetHuman-cedarla: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to PPL Electric Utilities, and if so, how?
GetHuman: And which of these common PPL Electric Utilities customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-cedarla a list of common PPL Electric Utilities problems)
GetHuman-cedarla: "Setup service" was why I was trying to call.
GetHuman-cedarla's review of PPL Electric Utilities customer service
GetHuman: So how would you sum up your experience for GetHuman's PPL Electric Utilities customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-cedarla: Poor customer service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/20/17?
GetHuman-cedarla: I am a new customer with PPL, and if I could choose another power company, I would. They made me jump through so many hoops, and threatened me with having my power cut if I didn't comply with their demands. The supervisor did not answer my questions, just criticized me for asking them.
GetHuman: Let's quantify your experience contacting PPL Electric Utilities. On a scale of 1 to 5, how easy is it go get help on a PPL Electric Utilities problem?
GetHuman-cedarla: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-cedarla: I'd give them a one out of five on communication.
GetHuman: And what about PPL Electric Utilities's ability to quickly and effectively address your problem?
GetHuman-cedarla: For that I would say one out of five.
GetHuman: And finally- any advice for other PPL Electric Utilities customers?
GetHuman-cedarla: Call them early in the day or late. Don't forget any personal or account information you might need for PPL Electric Utilities to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-cedarla taken from his PPL Electric Utilities customer service problem that occurred on November 20th, 2017.