PPL Electric Utilities: I could not address the questions above since m...

A PPL Electric Utilities customer review by GetHuman user ~? from November 24th, 2017

Background on ~?'s case

GetHuman: ~? - can you tell our other PPL Electric Utilities customers when your case took place?
~?: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to PPL Electric Utilities, and if so, how?
~?: I used the 800-342-5775 number I found for on the GetHuman PPL Electric Utilities customer phone number page I was on: PPL Electric Utilities Customer Service Phone Number
GetHuman: And which of these common PPL Electric Utilities customer issues best describes the reason you wanted to talk to them?
(Shows ~? a list of common PPL Electric Utilities problems)
~?: "Meter reading" was why I was trying to call.

~?'s review of PPL Electric Utilities customer service

GetHuman: So how would you sum up your experience for GetHuman's PPL Electric Utilities customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~?: I could not address the questions above since my phone call was never answered after a ** minute wait while dirving to work. Kelly Township Lewisburg PA *****, powere out this morning at ****. Just making you aware. You may consider in times of outage having more people to answer the phone or send a notice to local radio stations letting people know you are aware of the outage. Maybe an automatic text to phones?? Thanks for listening
GetHuman: Let's quantify your experience contacting PPL Electric Utilities. On a scale of 1 to 5, how easy is it go get help on a PPL Electric Utilities problem?
~?: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~?: I'd give them a one out of five on communication.
GetHuman: And what about PPL Electric Utilities's ability to quickly and effectively address your problem?
~?: For that I would say four out of five.
GetHuman: And finally- any advice for other PPL Electric Utilities customers?
~?: Call them early in the day or late. Don't forget any personal or account information you might need for PPL Electric Utilities to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~? taken from his PPL Electric Utilities customer service problem that occurred on November 15th, 2017.

PPL Electric Utilities

1.00 of 5 stars | 33 reviews

~?'s PPL Electric Utilities Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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