PPL Electric Utilities: NO POWER OVER A HOLIDAY WEEKEND!!!! NO CUSTOMER...
A PPL Electric Utilities customer review by GetHuman user ~Anonymous from November 27th, 2017
Background on ~Anonymous 's case
GetHuman: ~Anonymous - can you tell our other PPL Electric Utilities customers when your case took place?
~Anonymous : Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to PPL Electric Utilities, and if so, how?
GetHuman: And which of these common PPL Electric Utilities customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common PPL Electric Utilities problems)
~Anonymous : "Setup service" was why I was trying to call.
~Anonymous 's review of PPL Electric Utilities customer service
GetHuman: So how would you sum up your experience for GetHuman's PPL Electric Utilities customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous : NO POWER OVER A HOLIDAY WEEKEND!!!! NO CUSTOMER SERVICE TILL TUESDAY!!! I paid my bill on Thursday morning and was told my power would be restored by Friday before the sun went down. I called twice on a Friday and they reassured me that someone was coming out but they couldn't give me an exact time of day. Yesterday was my child's birthday and we came home at ** pm last night and our power was still off. No one ever came. Due to this we had to cancel his sleepover, now we are staying at a hotel, all my food is ruined In both refrigerators and deep freezers. If my power was turned on Friday as promised by your company I wouldn't have all my groceries ruined. Your company lied and didn't deliver on their part. You were fine with taking my money but very unprofessional in how this was handled. Your company didn't do its responsible job. You have no emergency number to reach anyone when neglect on your part happens . Now we have to go thru a whole weekend with no power !! Monday is a holi
GetHuman: Let's quantify your experience contacting PPL Electric Utilities. On a scale of 1 to 5, how easy is it go get help on a PPL Electric Utilities problem?
~Anonymous : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous : I'd give them a one out of five on communication.
GetHuman: And what about PPL Electric Utilities's ability to quickly and effectively address your problem?
~Anonymous : For that I would say one out of five.
GetHuman: And finally- any advice for other PPL Electric Utilities customers?
~Anonymous : Call them early in the day or late. Don't forget any personal or account information you might need for PPL Electric Utilities to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his PPL Electric Utilities customer service problem that occurred on November 18th, 2017.