PPL Electric Utilities: I spoke to a Representative Andrian and it was...
A PPL Electric Utilities customer review by GetHuman user GetHuman-131383 from November 18th, 2017
Background on GetHuman-131383's case
GetHuman: GetHuman-131383 - can you tell our other PPL Electric Utilities customers when your case took place?
GetHuman-131383: Yup. It was morning, on November 8th.
GetHuman: Did you reach out to PPL Electric Utilities, and if so, how?
GetHuman: And which of these common PPL Electric Utilities customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-131383 a list of common PPL Electric Utilities problems)
GetHuman-131383: "Complaint" was why I was trying to call.
GetHuman-131383's review of PPL Electric Utilities customer service
GetHuman: So how would you sum up your experience for GetHuman's PPL Electric Utilities customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-131383: I spoke to a Representative Andrian and it was the worst business call that I've ever conducted in my life.She was very unprofessional,rude,insulting and very unhelpful.I asked her was our call being recorded and she confirmed that it was.I could not believe that she disrespected a customer to that extent knowing that her supervisors could play back the tape.I requested at least five times to speak to her supervisor and she complied after she finished insulting me.When I spoke to Jessica her supervisor she was professional,apoligetic and very helpful!Jessica promised me that she will handle Andrian in an accordinly manner and I trusted her word.I'm happy that I didn't need to report this to Shelly the Customer Care Mgr.at the end result since Jessica sounded very trustworthy.I am a brand new customer and had never imagined that I would incur this type of service from PPL*Utilities.
GetHuman: Let's quantify your experience contacting PPL Electric Utilities. On a scale of 1 to 5, how easy is it go get help on a PPL Electric Utilities problem?
GetHuman-131383: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-131383: I'd give them a two out of five on communication.
GetHuman: And what about PPL Electric Utilities's ability to quickly and effectively address your problem?
GetHuman-131383: For that I would say three out of five.
GetHuman: And finally- any advice for other PPL Electric Utilities customers?
GetHuman-131383: Call them early in the day or late. Don't forget any personal or account information you might need for PPL Electric Utilities to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-131383 taken from his PPL Electric Utilities customer service problem that occurred on November 8th, 2017.