PSE&G: After noticing that my bill had been consistent...
A PSE&G customer review by GetHuman user GetHuman-184404 from October 31st, 2017
Background on GetHuman-184404's case
GetHuman: GetHuman-184404 - can you tell our other PSE&G customers when your case took place?
GetHuman-184404: Yes. It was middle of the night, on October 30th.
GetHuman: Did you reach out to PSE&G, and if so, how?
GetHuman: And which of these common PSE&G customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-184404 a list of common PSE&G problems)
GetHuman-184404: "Change appointment" was why I was trying to call.
GetHuman-184404's review of PSE&G customer service
GetHuman: So how would you sum up your experience for GetHuman's PSE&G customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-184404: After noticing that my bill had been consistently over estimated I called to provide a meter reading over the phone. I was then informed that PSE&G needed to send someone. They only perform this task from *-* Mon-Fri. I asked if they could perform a reading after * or on Weekends I was then told no not possible. I told the person on the phone who was very condescending that if not they would have to accept my reading. They changed their mind & scheduled me for **** and no one showed up.
GetHuman: Let's quantify your experience contacting PSE&G. On a scale of 1 to 5, how easy is it go get help on a PSE&G problem?
GetHuman-184404: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-184404: I'd give them a two out of five on communication.
GetHuman: And what about PSE&G's ability to quickly and effectively address your problem?
GetHuman-184404: For that I would say five out of five.
GetHuman: And finally- any advice for other PSE&G customers?
GetHuman-184404: Call them early in the day or late. Don't forget any personal or account information you might need for PSE&G to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-184404 taken from his PSE&G customer service problem that occurred on October 30th, 2017.