PSE&G: I called at *AM to report that the pilot light...
A PSE&G customer review by GetHuman user ~Jeff from November 20th, 2017
Background on ~Jeff's case
GetHuman: ~Jeff - can you tell our other PSE&G customers when your case took place?
~Jeff: Yeah. It was afternoon, on November 15th.
GetHuman: Did you reach out to PSE&G, and if so, how?
GetHuman: And which of these common PSE&G customer issues best describes the reason you wanted to talk to them?
(Shows ~Jeff a list of common PSE&G problems)
~Jeff: "Rebates" was why I was trying to call.
~Jeff's review of PSE&G customer service
GetHuman: So how would you sum up your experience for GetHuman's PSE&G customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jeff: I called at *AM to report that the pilot light went out on the furnace and there was no heat in the apartment. I explained there is a * month old infant in that apartment. The service rep told me someone would be there in *-** hours from the time I called and that if possible a technician would be there between * and ** PM. It is ** degrees outside
GetHuman: Let's quantify your experience contacting PSE&G. On a scale of 1 to 5, how easy is it go get help on a PSE&G problem?
~Jeff: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jeff: I'd give them a three out of five on communication.
GetHuman: And what about PSE&G's ability to quickly and effectively address your problem?
~Jeff: For that I would say one out of five.
GetHuman: And finally- any advice for other PSE&G customers?
~Jeff: Call them early in the day or late. Don't forget any personal or account information you might need for PSE&G to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jeff taken from his PSE&G customer service problem that occurred on November 15th, 2017.