PSE&G: I called them and waited on the phone for ** mi...
A PSE&G customer review by GetHuman user ~cpaulraj from October 27th, 2017
Background on ~cpaulraj's case
GetHuman: ~cpaulraj - can you tell our other PSE&G customers when your case took place?
~cpaulraj: Yes. It was middle of the night, on October 25th.
GetHuman: Did you reach out to PSE&G, and if so, how?
GetHuman: And which of these common PSE&G customer issues best describes the reason you wanted to talk to them?
(Shows ~cpaulraj a list of common PSE&G problems)
~cpaulraj: "Lower my bill" was why I was trying to call.
~cpaulraj's review of PSE&G customer service
GetHuman: So how would you sum up your experience for GetHuman's PSE&G customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cpaulraj: I called them and waited on the phone for ** minutes to update my account after moving into my new house. The customer rep confirmed that everything was completed, yet I received my monthly statement with name "OCCUPANT UNKNOWN". Had to call them back and waited about ** minutes to get someone on the call. Now the they are telling me that it's too late to update my account and I have to personally visit their office to update it. When I tried to explain it, he just disconnected abrubtly.
GetHuman: Let's quantify your experience contacting PSE&G. On a scale of 1 to 5, how easy is it go get help on a PSE&G problem?
~cpaulraj: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cpaulraj: I'd give them a four out of five on communication.
GetHuman: And what about PSE&G's ability to quickly and effectively address your problem?
~cpaulraj: For that I would say five out of five.
GetHuman: And finally- any advice for other PSE&G customers?
~cpaulraj: Call them early in the day or late. Don't forget any personal or account information you might need for PSE&G to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cpaulraj taken from his PSE&G customer service problem that occurred on October 25th, 2017.