PSE&G: Refused to transfer me to the original person h...
A PSE&G customer review by GetHuman user ~dex from October 30th, 2017
Background on ~dex's case
GetHuman: ~dex - can you tell our other PSE&G customers when your case took place?
~dex: Sure. It was middle of the night, on October 28th.
GetHuman: Did you reach out to PSE&G, and if so, how?
GetHuman: And which of these common PSE&G customer issues best describes the reason you wanted to talk to them?
(Shows ~dex a list of common PSE&G problems)
~dex: "Rebates" was why I was trying to call.
~dex's review of PSE&G customer service
GetHuman: So how would you sum up your experience for GetHuman's PSE&G customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dex: Refused to transfer me to the original person helping my account, and would not help me themselves. Only offered to email the other rep and have her call me... she never did.
GetHuman: Let's quantify your experience contacting PSE&G. On a scale of 1 to 5, how easy is it go get help on a PSE&G problem?
~dex: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dex: I'd give them a three out of five on communication.
GetHuman: And what about PSE&G's ability to quickly and effectively address your problem?
~dex: For that I would say two out of five.
GetHuman: And finally- any advice for other PSE&G customers?
~dex: Call them early in the day or late. Don't forget any personal or account information you might need for PSE&G to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dex taken from his PSE&G customer service problem that occurred on October 28th, 2017.