PSE&G: What good is a contract on a boiler when it is...
A PSE&G customer review by GetHuman user ~stu from November 1st, 2017
Background on ~stu's case
GetHuman: ~stu - can you tell our other PSE&G customers when your case took place?
~stu: Yes. It was middle of the night, on October 25th.
GetHuman: Did you reach out to PSE&G, and if so, how?
GetHuman: And which of these common PSE&G customer issues best describes the reason you wanted to talk to them?
(Shows ~stu a list of common PSE&G problems)
~stu: "Meter reading" was why I was trying to call.
~stu's review of PSE&G customer service
GetHuman: So how would you sum up your experience for GetHuman's PSE&G customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~stu: What good is a contract on a boiler when it is below ** degrees and they tell you that they have * days to be there?
GetHuman: Let's quantify your experience contacting PSE&G. On a scale of 1 to 5, how easy is it go get help on a PSE&G problem?
~stu: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~stu: I'd give them a one out of five on communication.
GetHuman: And what about PSE&G's ability to quickly and effectively address your problem?
~stu: For that I would say one out of five.
GetHuman: And finally- any advice for other PSE&G customers?
~stu: Call them early in the day or late. Don't forget any personal or account information you might need for PSE&G to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~stu taken from his PSE&G customer service problem that occurred on October 25th, 2017.