PSE&G: Worst customer service in history! Rude and adm...
A PSE&G customer review by GetHuman user GetHuman-240294 from October 30th, 2017
Background on GetHuman-240294's case
GetHuman: GetHuman-240294 - can you tell our other PSE&G customers when your case took place?
GetHuman-240294: Yes. It was morning, on October 27th.
GetHuman: Did you reach out to PSE&G, and if so, how?
GetHuman: And which of these common PSE&G customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-240294 a list of common PSE&G problems)
GetHuman-240294: "No service" was why I was trying to call.
GetHuman-240294's review of PSE&G customer service
GetHuman: So how would you sum up your experience for GetHuman's PSE&G customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-240294: Worst customer service in history! Rude and admitted to their mistake and didn't apologize! Acused me of writing my check amount wrong, when proven that I wrote the check amount right, he just said "OH, well a refund check will be sent out in ** days!" and hung up!
GetHuman: Let's quantify your experience contacting PSE&G. On a scale of 1 to 5, how easy is it go get help on a PSE&G problem?
GetHuman-240294: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-240294: I'd give them a four out of five on communication.
GetHuman: And what about PSE&G's ability to quickly and effectively address your problem?
GetHuman-240294: For that I would say five out of five.
GetHuman: And finally- any advice for other PSE&G customers?
GetHuman-240294: Call them early in the day or late. Don't forget any personal or account information you might need for PSE&G to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-240294 taken from his PSE&G customer service problem that occurred on October 27th, 2017.