PSE&G: You have to sit through *-* minutes of automate...

A PSE&G customer review by GetHuman user ~PG from November 21st, 2017

Background on ~PG's case

GetHuman: ~PG - can you tell our other PSE&G customers when your case took place?
~PG: Yeah. It was morning, on November 15th.
GetHuman: Did you reach out to PSE&G, and if so, how?
~PG: I used the 800-436-7734 number I found for on the GetHuman PSE&G customer phone number page I was on: PSE&G Customer Service Phone Number
GetHuman: And which of these common PSE&G customer issues best describes the reason you wanted to talk to them?
(Shows ~PG a list of common PSE&G problems)
~PG: "Cancel Service" was why I was trying to call.

~PG's review of PSE&G customer service

GetHuman: So how would you sum up your experience for GetHuman's PSE&G customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PG: You have to sit through *-* minutes of automated blah blah blah before they even ask you what you want. After that, it's a ** minute wait, and you might not get the right department. These guys are pathetic.
GetHuman: Let's quantify your experience contacting PSE&G. On a scale of 1 to 5, how easy is it go get help on a PSE&G problem?
~PG: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PG: I'd give them a four out of five on communication.
GetHuman: And what about PSE&G's ability to quickly and effectively address your problem?
~PG: For that I would say three out of five.
GetHuman: And finally- any advice for other PSE&G customers?
~PG: Call them early in the day or late. Don't forget any personal or account information you might need for PSE&G to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PG taken from his PSE&G customer service problem that occurred on November 15th, 2017.

PSE&G

2.30 of 5 stars | 56 reviews

~PG's PSE&G Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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