Panera Bread: The restraunt is great. But the way you treat y...
A Panera Bread customer review by GetHuman user GetHuman-250748 from November 19th, 2017
Background on GetHuman-250748's case
GetHuman: GetHuman-250748 - can you tell our other Panera Bread customers when your case took place?
GetHuman-250748: Yup. It was afternoon, on November 11th.
GetHuman: Did you reach out to Panera Bread, and if so, how?
GetHuman: And which of these common Panera Bread customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-250748 a list of common Panera Bread problems)
GetHuman-250748: "Cancel a reservation" was why I was trying to call.
GetHuman-250748's review of Panera Bread customer service
GetHuman: So how would you sum up your experience for GetHuman's Panera Bread customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-250748: The restraunt is great. But the way you treat your employees is not even ode to great. The managers are somewhat ok with how they show they appreciate they're employees.. But the company itself is downright hypocritical and low. Your motto is about sharing and showing love, such as instead of tips it's goes to a charity. Instead of throwing away bread you give it to people in need. But when it comes to your employees, you only give them minimum wage, not even the leftovers. You can't even sacrifice giving free meals, it has I be **% ** minutes before and after you work and in between, which is nothing! I think you should be a little more generous, and maybe you wouldn't have such a low rating, because you would have happier employees.
GetHuman: Let's quantify your experience contacting Panera Bread. On a scale of 1 to 5, how easy is it go get help on a Panera Bread problem?
GetHuman-250748: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-250748: I'd give them a five out of five on communication.
GetHuman: And what about Panera Bread's ability to quickly and effectively address your problem?
GetHuman-250748: For that I would say five out of five.
GetHuman: And finally- any advice for other Panera Bread customers?
GetHuman-250748: Call them early in the day or late. Don't forget any personal or account information you might need for Panera Bread to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-250748 taken from his Panera Bread customer service problem that occurred on November 11th, 2017.