Partsgeek.com: No response after waiting about * hour. Kept sa...

A Partsgeek.com customer review by GetHuman user GetHuman-346469 from November 27th, 2017

Background on GetHuman-346469's case

GetHuman: GetHuman-346469 - can you tell our other Partsgeek.com customers when your case took place?
GetHuman-346469: Yes. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Partsgeek.com, and if so, how?
GetHuman-346469: I used the 800-541-9352 number I found for on the GetHuman Partsgeek.com customer phone number page I was on: Partsgeek.com Customer Service Phone Number
GetHuman: And which of these common Partsgeek.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-346469 a list of common Partsgeek.com problems)
GetHuman-346469: "Return an Order" was why I was trying to call.

GetHuman-346469's review of Partsgeek.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Partsgeek.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-346469: No response after waiting about * hour. Kept saying we will be right with you, but then they put you on hold. And then say visit the website. I Need to talk to someone in customer service to get an order number to track my package. I've been waiting for over a week. Did my package get shipped?
GetHuman: Let's quantify your experience contacting Partsgeek.com. On a scale of 1 to 5, how easy is it go get help on a Partsgeek.com problem?
GetHuman-346469: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-346469: I'd give them a four out of five on communication.
GetHuman: And what about Partsgeek.com's ability to quickly and effectively address your problem?
GetHuman-346469: For that I would say one out of five.
GetHuman: And finally- any advice for other Partsgeek.com customers?
GetHuman-346469: Call them early in the day or late. Don't forget any personal or account information you might need for Partsgeek.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-346469 taken from his Partsgeek.com customer service problem that occurred on November 25th, 2017.

Partsgeek.com

1.15 of 5 stars | 271 reviews

GetHuman-346469's Partsgeek.com Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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